Podcasting, iTunes, and Quicktime FAQs
As of right now, we have had very few questions/issues relating to our podcasts. We will try to post common support questions and answers as they occur. For now, please use Apple’s support sites:
Podcasting support
http://docs.info.apple.com/article.html?artnum=301880
Quicktime support
http://www.apple.com/support/quicktime/
iTunes support
http://www.apple.com/support/itunes/
LIVE! webcasts with Real Player FAQ’s
1. Can I watch the LIVE! webcast using Windows Media or Quick time?
No, you must use Real Player Basic. If you've tried to use another streaming client it will not work. Download and install Real Player Basic. For the podcasts use the latest versions of iTunes and Quicktime.
2. Does it make a difference which operating system I use for streaming video?
Operating systems that work are Mac OS-X or OS-9 and Windows 98, NT, ME, 2000, or XP or Linux
3. Which Real player version do I need to install?
Real Player Basic. There is no cost to download and run it on any OS. If you are asked for credit
If you are asked for credit card info or any other type of payment options you could be
downloading/installing the wrong version. Both the premium and free versions will work display
so don’t let me stop you paying for the program, if you want to fork out the cash.
4. How do I install RealOne Player on my computer?
Use the suggested link on the download page and follow self guided process. We recommend that
you choose the "basic" setup rather than "normal" procedure and complete the registration
process to avoid unnecessary pop ups and product news.
5. Can I bookmark streaming video in Real player?
Yes, while watching the clip in Real player, click on "Favorites- Add Clip"
6. Why do I hear no sound when I play files with RealOne Player?
Volume on Real player is muted or set to low and/or overall sound volume on your computer is muted or too low.
7. Why can't I save the LIVE! webcast video files in my computer's local storage?
The Real Player videos can be streamed but not recorded or saved. Use podcasts if you want to
keep the videos
8. How can I prevent Real Player’s "communicating" message from appearing?
The Real player preferences for clip buffer time could need to be set higher than 30 seconds. The
transport protocol is not set to UDP or the connection speed preference is set too low. Open the
Tools menu, select Preferences, select Connection and perform test connection.
9. How can I tell if Real Player playback is being affected by high network traffic?
Open the Tools menu in Real player and click on Playback statistics. Look at the bandwidth tab to
monitor your connectivity with the network. It should be relatively high 80% to 90%.
10. What can I do to make Windows XP stop displaying "communicating" message?
Check Real player preferences for network transport settings and manually configure both RTSP
and PNA for UDP and TCP only.
11. How can I test whether if have my Real Player configured correctly? Can I connect to an outside
streaming server?
You can determine whether your player and browser are working by connecting to this test page:
http://service.real.com/learnnav/testrams/
12. Where can I access more Real player help?
http://service.real.com/help/library/players.html
13. When I click on a video link with my Mac, a file downloads and I get an error message, "can not open
this type of file"
The reason for the error message is the Mac does not recognize the file extension in the video link. Video
links may have several file extensions; .smi, .smil, .ram, .rm. You will be able to determine the file
extension by getting info on the file and changing the default application for opening this type of file.
To remedy, find the file of the video “reflector” that was downloaded to the desktop and click "apple i" to
get info on the file. Click on the pull down menu in the info box you just opened. Click on "open with
application". Click on RealOne and click on "open all files of this type" so whenever you click on a video link
with the same extension it will open with Real Player
